Pai started out on the show as a script coordinator, and was credited as producer on several episodes on the Gilmore Girls. She is the best friend of the show's creator, Amy Sherman-Palladino, and has served various roles on the show, from taking notes in the writer's room, typing, to unspecified involvement in set design, publicity, DVD special features, legal clearances, sound mixing and post-production.
She served as the inspiration for the character of Lane Kim. Like Lane, she is Korean-American and was raised as a Seventh-day Adventist. She also was in charge of publication of a series of books based on the the show, which included writing one of the novelizations, "The Other Side of Summer," herself.
- Dave Rygalski is loosely based on and named after her real-life husband, Dave Rygalski, a writer for the Jay Leno show.